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Inspection Summary


Overall summary & rating

Good

Updated 23 January 2020

Stoke Gifford Retirement Village has 261 apartments. There are apartments for outright purchase, shared-ownership and rent. The service’s aim is to bring village living within reach of people across a range of circumstances, including those on low incomes or with limited savings.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. Currently 66 people were being supported by the Extra Care Service at the Village.

People’s experience of using this service and what we found

People really benefitted from living in a service that had created a positive and supportive community. The service worked extremely hard to maintain a community feel with other services in the area. For example, with local schools and churches. People, family members and members of the local community were really encouraged to be involved in the daily running of the service. Working in partnership with community groups and other health professionals helped ensure people experienced very good outcomes and a high quality of daily life.

People were supported with their care by a team who used a person-centred, holistic approach. This was when assessing, planning and delivering people's care and support. Regular, skilled, in-depth assessments and reviews were completed. These were undertaken by the wellbeing advisor and the dementia and mental health specialist who both had unique roles at the village. This meant people received very skilled effective support that resulted in excellent highly positive outcomes.

The service was using technology to enhance people's support and increase their independence. The service had been innovative in its approach to supporting people in this area to improve wellbeing. They had worked very hard to understand how people's lifestyles and feelings had impacted on their health and wellbeing.

Wi fi was available throughout the whole Village and used to stay close to people by many of those we met.

Healthcare professionals spoke extremely positively about the service and the impact this had on people. The collaborative working adopted by the service had resulted in people being able to live more independent fulfilled lives since moving to the village.

Staff provided good care and support that was given in the ways people preferred. This meant people experienced very highly consistent and positive outcomes. Staff worked hard to provide a consistently better quality of life for people by supporting them to develop in areas such as social interaction and independence. People spoke highly of the support they received. People were proactively encouraged to live very fulfilled lives and do what they chose. Staff encouraged them to be as independent as possible whilst ensuring they remained safe.

Risks that people faced were identified and assessed and measures were put in place to manage them and minimise the risk of harm occurring. Staff showed a good understanding of their roles and responsibilities for keeping people safe from harm. Medicines were managed safely and people received medication at the right time. People told us they felt safe living in the village.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Policies and systems in the service supported this practice.

Staff were very motivated to support people with care in a person-centred way. This meant care was always based on people's preferences. The management team and staff had developed strong, familiar and positive relationships with people and family members. The management team and staff were observed to be warm and affectionate towards people.

The leadership of the service led by example and there was a positive culture that was person centred . Everyone

Inspection areas

Safe

Good

Updated 23 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 January 2020

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 January 2020

The service was well-led.

Details are in our well-Led findings below.