Heswall Dental Practice

Updated 9 June 2026

We carried out this announced on-site inspection on 3 September 2026. We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Heswall Dental Practice is on the Wirral and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 6 treatment rooms. At the time of our inspection, there were 27 staff working at the practice. This included 10 dentists (including 1 foundation dentist), 11 dental nurses (5 qualified dental nurses, 3 trainee dental nurses and 3 locum dental nurses), 1 dental therapist, 1 dental hygienist, 2 receptionists and the practice manager.

Updated 9 June 2026

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.

Feedback also highlighted patients' confidence in the practice, with several describing positive long-term experiences of care. Patients commented on the professionalism and friendliness of staff, the practice's responsiveness to concerns, and the support provided to help anxious patients access treatment.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients said when they were prescribed medicines, sufficient information was given.

Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.