1 October 2013
During a routine inspection
We inspected The Willows and spoke with three of the people who lived at the home and three staff on duty. We spoke with the provider and the registered manager.
We spent time and observed the care and support people received. We looked at care records for three people and other supporting documents for the service.
We saw that people were respected by staff. Staff asked people if they were happy with them giving care before they gave it. People told us they were: 'Happy with all the staff. They have had a lot of changes of staff here, but they are good staff here now'.
People's needs had been assessed and their care and treatment had been given as written in their individual care plan. We saw that staff were aware of each person's needs and how to give care and support to meet those needs. People told us that staff were: 'Very good here', and that: 'Staff treat me very well'. We saw that staff were kind and caring in their approach to people who lived at the home.
The provider had procedures in place to make sure that suitable people were employed to work at the home.
The provider had systems in place to assess, monitor and review the service provided. People told us they could talk with the provider at any time: 'If they had any concerns, and he does listen'.