- GP practice
Chagford Health Centre
Assessment report published 29 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 28 April 2026. Chagford Health Centre is a GP practice and delivers services to approximately 3,260 people under a contract held with NHS England and is a GP training practice. According to the latest available data, the ethnic make-up of the service area is approximately 97% White, 2% Black and 1% Asian, Mixed or Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.
The service has a higher-than-average population of people aged 60 years and over. They provide services to a high population of rural farming communities, as well as the local village community. People who use the service are spread over a very large area of rural Dartmoor.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
EFFECTIVE
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
CARING
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
RESPONSIVE
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
WELL-LED
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of the NHS Friends and Family Test and recent surveys, including the 2025 National GP Patient Survey, which showed people were satisfied. There was an active friend and patient group (FPG) who represented the views of people using the service. Representatives from the FPG described how leaders made positive changes because of feedback. For example, promoting access to community based health and wellbeing support.