The Care Quality Commission
  • Doctor
  • GP practice

Drs Joughin, Jones, Blaylock & Zamoyski Also known as Throckley Primary Care

Overall: Good read more about inspection ratings

Throckley Primary Care Centre, Tillmouth Park Road, Throckley, Newcastle Upon Tyne, Tyne and Wear, NE15 9PA (0191) 264 1014

Provided and run by:
Drs Joughin, Jones, Blaylock & Zamoyski

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Drs Joughin, Jones, Blaylock & Zamoyski on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Drs Joughin, Jones, Blaylock & Zamoyski, you can give feedback on this service.

08 jan 2020

During an inspection looking at part of the service

We carried out an announced focused inspection at Drs Joughin, Jones, Blaylock & Zamoyski on 8 January 2020. We looked at whether the service was safe, effective and well led. We did not specifically inspect the caring or responsive key questions and therefore the ratings remain unchanged based on the findings from the previous inspection in 2015.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall.

  • The practice had a clear vision with quality and safety as a priority.
  • The practice had met the World Health Organisation targets for childhood immunisations and vaccines.
  • The practice kept vulnerable people safe.
  • Patients received effective care and treatment that met their needs.
  • Health and safety, fire safety and infection control checks and audits were completed for all sites.
  • Patients commented that staff were caring and professional.
  • Staff were well trained and competent in the delivery of good patient care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Drs Grainger, Joughin, Jones and Blaylock on 10 December 2014. Overall the practice is rated as good.

Specifically, we found the practice to be outstanding for being well led. It was good for providing safe, effective, caring and responsive services.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Opportunities for learning from internal and external incidents were used effectively.
  • The practice used innovative methods to improve patient outcomes. For example, co-ordinated services for families were arranged on Wednesday mornings. These included GP appointments for six week checks, practice nurse appointments for immunisations, midwife appointments for antenatal care and a health visitor drop in clinic.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
  • The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients, staff and from the Patient Participation Group (PPG).
  • The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.
  • The practice had a clear vision which had quality and safety as its top priority. A business plan was in place, was monitored, regularly reviewed and discussed with all staff. High standards were promoted and owned by all practice staff with evidence of team working across all roles.

We saw several areas of outstanding practice including:

  • The multidisciplinary working within the practice was highly structured and productive. They were focussed on risk and performance areas and the practice was able to demonstrate this resulted in improved outcomes for patients.
  • Staff supported people to live healthier lives through a targeted approach to health promotion and prevention. Immunisation rates in 2013/14 were well above averages for the Clinical Commissioning Group (CCG).
  • The practice were strong supporters of social prescribing. This encouraged patients to manage their own health, care and wellbeing.
  • The practice had a clear vision to deliver high quality care and promote good outcomes for patients. We found leaders had a shared purpose and strived to deliver and motivate staff to succeed.
  • The leadership, governance and culture of the organisation were used to drive and improve the delivery of high quality, person-centred care.
  • There was strong working ethic of collaboration and support across the staff team and a common focus on improving the quality of care and patients experiences.
  • We found there were high levels of staff satisfaction. Every member of staff we spoke with was openly proud of the organisation as a place to work and spoke highly of the open and honest culture. There were consistently high levels of staff engagement.
  • There was an effective governance framework to support the delivery of the practice’s strategy and good quality care. The practice had a structured programme of regular governance meetings where matters such as performance, quality and risks were discussed.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice