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Felixstowe Road Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 15 November 2019

We previously carried out an announced comprehensive inspection at Felixstowe Road Medical Practice on 7 November 2018. The practice was rated as good overall and good for providing effective, caring, responsive and well led services. It was rated requires improvement for providing safe services and for providing effective services for one population group; people experiencing poor mental health (including people with dementia). As a result of the findings on the day of the inspection, the practice was issued with a requirement notice for Regulation 9 (person centered care) and Regulation 17 (good governance).

We carried out an announced focused inspection at Felixstowe Road Medical Practice on 4 November 2019. This inspection was to follow up on the breaches of regulation identified at the previous inspection.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

The practice is rated as good overall, good for providing safe services and good for the population group people experiencing poor mental health (including people with dementia).

We found that:

  • Improvements had been made to the recruitment system and appropriate checks had been completed.
  • An overdue five year hardwiring electrical check had now been undertaken and essential actions completed.
  • Improvements had been made to ensure safe prescribing of medicines and the number of prescription items for co-amoxiclav, cephalosporins and quinolones had been reduced in response to national good practice guidance.
  • Improvements had been made to ensure all patients received appropriate follow up in a timely manner. In particular, we saw that the number of patients with mental health needs who were excepted from the quality and outcomes framework (QoF) had been reduced.
  • All complaints were acknowledged, and complainants were informed of their right to refer their complaint to the Parliamentary Health Service Ombudsman.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Updated 6 December 2018

We rated the practice as good for caring.

Kindness, respect and compassion

Staff treated patients with kindness, respect and compassion.

  • Feedback from patients was positive about the way staff treat people.
  • Staff understood patients’ personal, cultural, and social needs.
  • The practice gave patients timely support and information.
  • The practices GP patient survey results were in line with local and national averages for questions relating to kindness, respect and compassion.

Involvement in decisions about care and treatment

Staff helped patients to be involved in decisions about care and treatment. They were aware of the Accessible Information Standard (a requirement to make sure that patients and their carers can access and understand the information that they are given.)

  • Staff communicated with people in a way that they could understand, for example, easy read materials were available.
  • Staff helped patients and their carers find further information and access community and advocacy services. They helped them ask questions about their care and treatment.
  • The practice proactively identified carers and supported them.
  • The practices GP patient survey results were in line with local and national averages for questions relating to involvement in decisions about care and treatment.

Privacy and dignity

The practice respected patients’ privacy and dignity.

  • When patients wanted to discuss sensitive issues, or appeared distressed reception staff offered them a private room to discuss their needs.
  • Staff recognised the importance of people’s dignity and respect.

Please refer to the evidence tables for further information.

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good