Bewbush Medical Centre

Updated 18 September 2018

Bewbush Medical Centre is located in a residential area of Crawley and provides primary medical services to approximately 8000 patients.

There are two GP partners and one salaried GP. There are four members of the nursing team; one lead/senior nurse, two practice nurses and one health care assistant. GPs and nurses are supported by a practice manager, an assistant practice manager, a patient services manager, a reception manager, and a team of reception/administration staff.

The practice has a General Medical Services (GMS) contract with NHS England. (GMS is one of the three contracting routes that have been available to enable commissioning of primary medical services). The practice is part of NHS Crawley Clinical Commissioning Group (CCG). Data available to the Care Quality Commission (CQC) shows the scores for income deprivation affecting both adults and children are higher than CCG averages and in line with national averages.

The CQC registered manager at the time of the inspection was Dr Nigel Storer. The Registered Activities are:

Diagnostic and screening procedures

Family planning

Maternity and midwifery services

Surgical procedures

Treatment of disease, disorder and injury

All services are provided from the location of:

Bewbush Medical Centre

Bewbush Place

Bewbush

Crawley

RH11 8XT

The surgery is open from Monday to Friday between 8:30am and 6pm. Appointments can be booked over the telephone, online or in person at the surgery. There are arrangements for patients to access care from an Out of Hours provider IC24. Further information about the practice and services provided can be found on their website which can be accessed via the following link www.bewbushmedicalcentre.co.uk

Updated 18 September 2018

This practice is rated as Good overall. (Previous rating 4 June 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Location name on Bewbush Medical centre as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system generally easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Introduce a tracking system to monitoring computer prescription paper sent to the consultation rooms.
• Develop a protocol and training in sepsis for the staff team.
• Take action to record all complaint review discussions are minuted at practice meetings.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 18 September 2018

Updated 18 September 2018

Updated 18 September 2018

Updated 18 September 2018

Updated 18 September 2018

Updated 18 September 2018