28 June 2013
During a routine inspection
People spoken to told us that they were involved in the decisions about their care and treatment. This showed us that before people received treatment they were asked for their consent and the provider acted in accordance with their wishes.
We reviewed examples of the treatment protocols and individual care pathways. This showed us that people received treatment that was in line with best practice guidance. This meant that people experienced care, treatment and support that met their needs and protected their rights.
The care and treatment pathways seen showed us that the provider worked closely with primary care and acute hospital services. This demonstrated to us that the provider was working collaboratively within the local health economy.
The records seen showed us that all the equipment used by the service had been validated and installed in accordance with the manufacturer's guidelines. This showed us that people were protected from the risks associated with unsafe or unsuitable equipment.
We saw that an audit programme was in place and evidence was seen of the actions taken in response to any identified concerns. This showed us that the provider had an effective system to regularly assess and monitor the quality of service that people received.