Dr KP Patel's Practice Also known as Wallasey Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service operated a total triage system for access. Online requests were triaged for urgent requests or routine appointments. People were offered in person or telephone consultations with a GP or an ANP appointment for minor ailments. People could be referred to an off-site same day urgent service if urgent slots were maximised. Additional appointments were available in the evenings and weekends at 2 nearby Hub locations. The service also participated in the pharmacy first scheme. (A scheme where community pharmacies prescribe medicines for specific common conditions without a GP appointment).

The service performed similar to other local practices in the results of the 2025 National GP Patient Survey. For example:

64% of respondents to the survey responded positively to the overall experience of contacting their GP practice compared to a national average of 70%.

58% of respondents to the survey responded positively to how easy it was to contact their GP practice on the phone compared to a national average of 53%.

The service reviewed feedback on access and acted on it. For example, in response to feedback from people who used the service, the service had improved the support offered to people who were digitally excluded to access the total triage system.

The facilities promoted ease of access. For example, treatment rooms were situated on the ground floor, and the entrances were accessible to people with mobility impairments.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes.

Staff followed processes to ensure people could register at the service, including those in vulnerable circumstances such as homeless people.

Staff had access to interpreter services to communicate with people whose first language was not English and there was a hearing loop at reception to support communication with people who were hard of hearing.

The premises was Disability Discrimination Act (DDA) compliant.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.