Dr KP Patel's Practice Also known as Wallasey Medical Centre

Updated 8 April 2026

Date of Assessment: 9 April 2026. Dr KP Patel’s Practice, also known as Wallasey Medical Centre, is a GP practice and delivers services to approximately 3,300 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 66% White, 24% Asian, 4% Mixed, 2% Black and 4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (3 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience although we identified some issues with recruitment and training. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes. However, we did identify some areas of governance requiring attention.

Updated 8 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included reviewing feedback from surveys and feedback sent directly to CQC. We did not get the opportunity to speak with patients on the day of our assessment. People were generally positive about the quality of their care and treatment. There was an active patient participation group (PPG) who represented the views of people using the service. We communicated with the chair of the PPG who described how leaders made positive changes because of feedback. For example, improvements for people who experienced difficulties with the IT systems particularly in relation to accessing appointments through the total triage system.