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Wolseley Medical Centre Good

Reports


Review carried out on 2 November 2019

During an annual regulatory review

We reviewed the information available to us about Wolseley Medical Centre on 2 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 9 June 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wolseley Medical Centre on 9 June 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring and responsive services that were well-led.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from internal and external incidents were maximised.

  • The practice offered a variety of pre-booked appointments, walk-in clinics and extended opening hours.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.

  • The practice safely and effectively provided services for all patient groups. The staff were caring and ensured all treatments being provided followed best practice guidance. The practice was well-led and responsive to patients’ needs.

  • The practice had systems and processes in place to ensure they provided a safe service.

  • The practice had an effective governance system in place, was well organised and actively sought to learn from performance data, complaints, incidents and feedback.

However there were areas of practice where the provider needs to make improvements. Importantly the provider should:

  • Ensure practice meetings include discussions and records of all alerts that are issued to the practice.
  • Ensure staff are aware of all policies and easy access to them is granted.
  • Ensure practice staff and multi-disciplinary care meetings are held regularly or when required and document them.
  • Ensure all staff are aware of the business continuity arrangements for the practice.
  • Ensure all staff appraisals are held regularly and in line with practice protocols.
  • Ensure the practice complaints procedure is clearly displayed in waiting areas.

  • Ensure all staff have completed mandatory training to support them in providing consistent and safe care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice