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Archived: Newbury Green Medical Practice Good

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Reports


Inspection carried out on 19 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Newbury Green Medical Practice on 19 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

  • The practice had strong links with the local fire service. The practice arranged for the fire service to inspect the homes of any vulnerable patients and ensure they had working smoke detectors and that their home was free from any potential fire hazards.

However there was one area of practice where the provider should make improvements:

  • Ensure that there is a full audit trail available when documenting significant events, including a full investigation, and that learning and sharing is also documented.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice