The Care Quality Commission
  • Doctor
  • GP practice

Botesdale Health Centre

Overall: Good read more about inspection ratings

Back Hills, Botesdale, Diss, Norfolk, IP22 1DW (01379) 898295

Provided and run by:
Botesdale Health Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 5 May 2026. Botesdale Health Centre is a GP practice and delivers services to approximately 10129 people under a contract held with NHS England.
According to the latest available data, the ethnic make-up of the service area is approximately 97.7% White, 0.5% Asian, 1.1% Mixed, 0.3% Black and 0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7 decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff.
 

26 July 2019

During an inspection looking at part of the service

We carried out an announced focused inspection at Botesdale Health Centre on 26 June 2019. We decided to undertake this inspection following our annual review of the information available to us. This inspection looked at the following key questions; Effective and Well Led. We last inspected this practice in December 2014, the practice was rated as good.

Safe, Caring and Responsive were not reviewed because patient feedback and monitoring indicated no changes to the quality of care since the previous inspection. The ratings for these key questions from the previous inspection has been carried forward.

We based our judgement of the quality of care at this service on a combination of:

•What we found when we inspected

•Information from our ongoing monitoring of data about services.

•Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

  • Patients received effective care and treatment that met their needs. The practice ensured patients with complex health issues were seen by the same GP.

Staff dealt with patients with kindness and respect and involved them in decisions about their care.

  • The practice was aware of their patient outcome data (QOF) and prescribing data was below in some areas; we saw processes were in place to address these issues and unverified data shown indicated improvement.
  • The practice had a focus on learning and improvement.
  • Staff were trained to high standards and worked together to meet patient’s needs.
  • The practice had a good understanding of the needs of the practice population and services were offered to meet these.
  • The practice had developed an action plan to meet the needs of its registered population whilst bearing in mind the aims and objectives of the wider health economy.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

  • Review the recording of meetings to ensure all staff have access when appropriate.
  • Continue to monitor and improve the uptake of long term condition reviews.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

4 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We visited Botesdale Health Centre Surgery on the 4 December 2014 and carried out a comprehensive inspection.

We found that the practice was good overall across all the areas we inspected.

Our key findings were as follows:

  • The practice had a good understanding of the needs of the practice population and services were offered to meet these.
  • Patients were satisfied with the service and felt they were treated with dignity, care and respect and involved in their care.
  • There were systems in place to provide a safe, effective, caring and well run service. Practice staff were kind and caring and treated patients with dignity and respect.
  • The practice was safe for both patients and staff. Robust procedures helped to identify risks and where improvements could be made.
  • The clinical staff at the practice provided effective consultations, care and treatment in line with recommended guidance.
  • Services provided met the needs of all population groups.
  • The practice had strong visible leadership and staff were involved in the vision of providing high quality care and treatment.

We saw areas of outstanding practice including:

The practice provides X-ray and Ultrasound equipment on site for the use of patients and those registered at neighbouring practices. This is overseen by a team of radiologists from West Suffolk Hospital.

The practice worked with the West Suffolk Hospital to provide outreach clinics at the practice. These included monthly Urology clinics, monthly Rheumatology clinic and fortnightly Orthopaedic clinics. There were weekly audiology clinics at the practice and monthly Women’s Health clinics which were provided by a specialist physiotherapy service from the West Suffolk Physiotherapy team. These clinics were pre-booked directly with the hospital. This gave patients greater flexibility to choose where they would prefer to attend rather than travelling to local hospitals for these services.

However, there were also areas of practice where the provider should make improvements.

The provider should:

  • Ensure staff who are used for chaperoning patients receive chaperoning training to ensure they understand and can fulfil their role.
  • Ensure the security of vaccines and unused prescription forms is in line with national guidance.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice