• Doctor
  • GP practice

North Shore Surgery

Overall: Good read more about inspection ratings

Moor Park Health and Leisure Centre, Bristol Avenue, Bispham, Blackpool, Lancashire, FY2 0JG (01253) 957666

Provided and run by:
North Shore Surgery

Latest inspection summary

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Background to this inspection

Updated 10 March 2016

North Shore Surgery is located in Blackpool and is part of the Blackpool Clinical Commissioning Group (CCG).

Services are provided under a general medical service (GMS) contract with NHS England. According to data supplied by the practice, there are 11700 registered patients.

Information published by Public Health England rates the level of deprivation within the practice population group as four on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest. Male and female life expectancy in the practice geographical area reflects the England average of 79 years for males and 83 years for female.

The practice offers extended opening hours from 8am to 8pm Monday and Wednesdays and 8am to 6.30pm on Tuesday, Thursdays and Fridays. Patients requiring a GP outside of normal working hours are advised to contact the out of hour’s service provided by Fylde Coast Medical Services (FCMS).

The practice has five GP partners, four male and one female. There is also one female salaried GP working at the practice. The practice employs a business manager, six female practice nurses including one clinical manager and one nurse prescriber, two male pharmacists, three female health care assistants, two prescription clerks, a non-clinical manager, a reception supervisor, an administration supervisor, and reception and administration staff. The practice is a teaching practice for undergraduate student doctors and nurses and is a training practice for FY2 doctors. (A FY2 is a medical practitioner undertaking a two-year, general postgraduate general practice training programme).

The practice provides online patient access that allows patients to book appointments, order prescriptions, check test results and manage their clinical records.

The practice is housed in a purpose built modern building that is accessible to people with disabilities. The building provides a range of other community services such as podiatry, physiotherapy, pharmacy and includes a swimming pool and gym.

Overall inspection

Good

Updated 10 March 2016

Letter from the Chief Inspector of General Practice

This is a focused desk based review of evidence supplied by North Shore Surgery to demonstrate what action they have taken to improve the service in the key question of Safe.

Overall, the practice is rated as good. Following this focused desk based review of the practice; we found the practice to be good in relation to providing Safe services.

North Shore Surgery was inspected on the 23 July 2015. The inspection was a comprehensive inspection under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At that inspection, the GP practice was rated ‘good’ overall. However, we found the practice to require improvement for the domain or key question Safe. This was specifically in relation to recruitment procedures and the checks carried out to ensure the suitability of staff for their roles. This was because the practice was not meeting the requirements of Regulation 19 Health & Social Care Act 2008 (Regulated Activities) Regulations 2014 Fit and proper persons employed.

We found there were significant gaps in the recruitment records of new staff. The practice did not maintain appropriate records to demonstrate that all newly recruited staff including some clinical staff had been appropriately vetted to ensure they were suitable and safe to work with potentially vulnerable adults and children.

The practice submitted an action plan with timescales detailing how they would ensure they met the Health & Social Care Act 2008 (Regulated Activities) Regulations 2014. They supplied us with evidence to confirm that all staff employed at the practice had been appropriately vetted, that disclosure and barring checks (DBS) were available for all staff, including locum GPs and the practice’s recruitment policy had been updated. In addition they supplied a copy of their updated recruitment policy.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

People with long term conditions

Good

Updated 10 March 2016

The practice is rated as good for providing effective services.

This rating was given following the comprehensive inspection on 23 July 2015. A copy of the full report following this inspection is available on our website at: http://www.cqc.org.uk/search/services/doctors-gps

Families, children and young people

Good

Updated 10 March 2016

The practice is rated as good for providing effective services.

This rating was given following the comprehensive inspection on 23 July 2015. A copy of the full report following this inspection is available on our website at: http://www.cqc.org.uk/search/services/doctors-gps

Working age people (including those recently retired and students)

Good

Updated 10 March 2016

The practice is rated as good for providing effective services.

This rating was given following the comprehensive inspection on 23 July 2015. A copy of the full report following this inspection is available on our website at: http://www.cqc.org.uk/search/services/doctors-gps

People experiencing poor mental health (including people with dementia)

Good

Updated 10 March 2016

The practice is rated as good for providing effective services.

This rating was given following the comprehensive inspection on 23 July 2015. A copy of the full report following this inspection is available on our website at: http://www.cqc.org.uk/search/services/doctors-gps

People whose circumstances may make them vulnerable

Good

Updated 10 March 2016

The practice is rated as good for providing effective services.

This rating was given following the comprehensive inspection on 23 July 2015. A copy of the full report following this inspection is available on our website at: http://www.cqc.org.uk/search/services/doctors-gps