Inclusion Healthcare Social Enterprise CIC

Updated 15 May 2025

Inclusion Healthcare Social Enterprise CIC was inspected between 2nd June 2025 to 6th June 2025. Inclusion healthcare provides care to two separate lists of patients. One (Inclusion Practice) is specifically for homeless patients in Leicester city, which has 902 patients. The second (The Assist Practice) is for patients seeking asylum and currently staying in Leicester city, which has approximately 1577 patients.

The National General Practice Profiles state that the practice population is in the second most deprived area. The ethnicity of the patient population for the Inclusion patients is predominantly white, in addition to approximately 35% Asian and 9% black. Patients are on average 26 years old, with 80% being male.

The practice has a team of GPs, mental health and recovery workers, nurses and healthcare assistants (HCAs) working alongside an administrative and management team. The practice has a long history of providing care to the most vulnerable in the community and continues to develop the model of care to meet the changing needs.

The practice shared a vision to improve the health and well-being of the homeless and other marginalised groups of people through the delivery of responsive and high-quality healthcare.

We found the practice provided effective, compassionate, and responsive primary care for some of the most marginalised individuals in the health system.

Updated 15 May 2025

Recent results from the National GP Patient Survey indicated high levels of patient satisfaction with the services provided, with several areas scoring above both the national and local averages. These outcomes are particularly significant given the complex physical, mental health, and social challenges experienced by the practice’s patient population. They serve as a strong endorsement of the high-quality, person-centred care consistently delivered by the service.

During the inspection, patients spoke positively about their experiences at the practice. Several commented on the compassionate and inclusive care they had received. Notably, we observed that some patients had brought friends and peers to the practice, particularly those from asylum-seeking backgrounds, because they trusted that the care delivered would be respectful, safe, and supportive, as they themselves had experienced.