Updated 3 February 2025
Date of Assessment: 29 May 2025. Heaton Road Surgery is a GP practice and delivers service to 7,214 patients under an APMS contract held with NHS England.
The practice is situated within the North East and North Cumbria Integrated Care Board (ICB).
According to the latest available data, the ethnic makeup of the practice area is 84% White, 7% Asian, 4% Black, 2.7% Mixed and 2.3% Other. Information published by Public Health England shows that deprivation within the practice population group is in the second lowest decile (2 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
The last comprehensive inspection of this service took place in September 2022, when it was rated as good overall and for the key questions effective, caring, responsive and well led. The key question safe was rated as requires improvement. We carried out this assessment on 29 May 2025. The reason for the assessment was in response to the previous inspection which rated the safe key question as requires improvement. The key questions effective, caring, responsive and well led were not re rated.
The service rating for safe has improved to good for this inspection and maintains its overall rating of good.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes. Managers made sure staff received regular appraisals to maintain high-quality care, however some staff mandatory training was not up to date at the time of the inspection.