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Pennine Homecare Requires improvement

This service was previously registered at a different address - see old profile

Reports


Inspection carried out on 20 August 2019

During a routine inspection

About the service

Pennine Homecare is a small domiciliary care agency providing personal care and support to people living in their own houses and flats in the community.

Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, the service was supporting four people.

People’s experience of using this service and what we found

We found evidence that the provider needed to make improvement to their recruitment and selection processes. Whilst we found no evidence that people had been harmed, the processes were not robust enough to demonstrate the recruitment of staff was safely managed. This had resulted in a breach of regulation. Please see the safe section of this report. You can see what action we have asked the provider to take at the end of this report.

The provider was aware that the quality monitoring systems had not been effective in identifying shortfalls in areas such as record keeping and recruitment; the provider told us action was planned to improve this area.

People told us they were happy and felt safe. Without exception, people made positive comments about the staff and were complimentary of the support they received. They said staff were kind, skilled and friendly. The values of the service were known to staff and people using the service. Staff told us they received support from the management team and they enjoyed working at the service. People and staff told us the service was well-managed and they would recommend it to others. Management and staff planned and promoted person-centred care to ensure good outcomes for people.

Safeguarding adults’ procedures were in place and staff understood how to protect people from abuse. There were enough numbers of staff deployed to meet people's needs in a punctual, consistent and flexible way and to ensure their safety. People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments were carried out to enable people to retain their independence and receive support with minimum risk to themselves or others.

People were given choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s care and support needs were assessed prior to them using the service to ensure their needs could be met. Arrangements were in place to ensure staff received ongoing training and support. People were supported at mealtimes in line with their support plan and staff worked in partnership with healthcare professionals, when needed.

Management and staff had developed friendly, caring and respectful relationships with people using the service and their families. Staff knew about people’s backgrounds and about their routines and preferences; this made sure people’s care was tailored to their specific needs. People, or their family members, had been consulted about their care needs and had been involved in the support planning process.

People had access to a range of activities in line with their support plan. People did not have any complaints about the service they received. They had access to a complaint’s procedure and were confident they could raise any complaints, concerns and compliments.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 15 October 2018, and this is the first inspection.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.