During an assessment under our new approach
Date of Assessment: 27 May 2026. The Neaman Practice is a GP practice and delivers services to approximately 9,750 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 65% White, 16% Asian, 7% Black, 6% Mixed, and 6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. The assessment did not include a review of clinical practices. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. Access to care arrangements were exceptional so that people had access to treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service. Staff sought ways to address barriers to access and risks of poorer care experiences and outcomes. The service had a clear vision and strategy, that was tailored to the needs of the people who used their service and the wider community and used proactively to improve care. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.