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Blue Ribbon Supported Living Good

Inspection Summary


Overall summary & rating

Good

Updated 21 May 2021

Blue Ribbon is a supported living service. At the time of inspection, it was providing care and support to 12 people with learning disabilities and autism who may display behaviour that present as challenging.

The service provides support to people who live in their own homes. People were tenants in houses located in residential streets. People had their own bedrooms and bathrooms and often shared the communal areas and gardens. Sometimes staff members stayed at these homes overnight and supported people 24 hours a day

People’s experience of using this service and what we found

The inspection occurred during the COVID-19 pandemic. Infection prevention and related control measures required some improvement. A thorough staff testing and vaccination policy was required and we have made a recommendation about this in the 'Safe' section of the report.

Staff members had been recruited safely and the provider had robust recruitment processes and policies.

People were safeguarded from situations in which they may experience harm. Risks to people's safety had been thoroughly assessed, monitored and managed so they were supported to stay safe. People received support from an experienced and consistent team of staff who knew them well. One person who was able to give us feedback indicated to us that they felt safe. We were unable to gain feedback from other people due to their complex needs.

Staff received safeguarding training and had a good understanding of the principals involved in acting when abuse was suspected.

People's needs were met through assessments and support planning. The service worked with relatives, health and social care professionals to achieve positive outcomes for people. Staff and management had good knowledge and skills and this ensured people's needs were met.

People's medicines were managed and administered safely.

Staff described being supported by the registered manager and provider. There were quality assurance systems and processes to monitor the service and drive improvements.

The service's ethos was to put the person at the centre of the plan, action and outcome of care and support. We observed good examples of this person-centered approach at inspection.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

People's care and the setting where they lived helped them to have choice and, where appropriate, independence. The service and staff member's approach to support was person-centred and allowed people to live with dignity and privacy. The whole ethos of the service also allowed staff to support people to ensure they were included in decisions to live empowered lives. The service and staff supported people around all of these principals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was rated 'Good' (published 1 November 2019).

Why we inspected

We received concerns in relation to people's support and staffing. As a result, we undertook a focused inspection to review the key questions of 'Safe' and 'Well-led' only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

We found no evidence, during this inspection, that people were at risk

Inspection areas

Safe

Good

Updated 21 May 2021

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 21 May 2021

Caring

Good

Updated 21 May 2021

Responsive

Good

Updated 21 May 2021

Well-led

Good

Updated 21 May 2021

The service was well-led.

Details are in our well-led findings below.