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Inspection Summary

Overall summary & rating


Updated 29 May 2019

We carried out an announced comprehensive inspection at The Modern Medical Centre on 7 May 2019.

At this inspection we followed up on breaches of regulations identified at a previous inspection on 17 September 2018. Where the practice was found requires improvement overall and for the domains, safe and well led and for all of the population groups children and families and good for the domains effective, caring and responsive and all the remaining populations.

We based our judgement of the quality of care at this service on a combination of: -

  • what we found when we inspected,
  • information from our ongoing monitoring of data about services,
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good for providing a good service for all of the population groups. This is because: -

  • The practice has complied with the breaches of regulation found during the inspection of 17 September 2018.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice had clear systems, practices and processes to keep people safeguarded from abuse.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The practice had improved access for patients to the practice.
  • Patients received effective care and treatment that met their needs.
  • Patients’ needs were assessed, and care and treatment was delivered in line with current legislation, standards and evidence-based guidance supported by clear pathways and tools.
  • Complaints were listened and responded to and used to improve the quality of care.
  • There was compassionate, inclusive and effective leadership at all levels.

The areas where the provider should make improvements are:

  • Review the protocol and monitoring for summarising patients records to ensure all are completed in a timely manner.
  • Review staff training to incorporate mental capacity act and mental health act training.
  • Identify further carers and provide the appropriate support.
  • Continue to improve the childhood immunisation uptake rates to ensure they are line with the World Health Organisation (WHO) targets.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable