Market Square Surgery

Updated 7 July 2026

Date of Assessment: 30 July 2026. Market Square Surgery is a GP practice and delivers services to approximately 14,800 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 83% White, 4% Asian, 4% Mixed, 6% Black and 3% Other. Information published by the Office for Health Improvement and Disparities shows that deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE – The practice supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE - People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED - The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 7 July 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. Four people completed and returned a People’s Experience Feedback Form to us. All of these were positive about the care and treatment received. Some examples of comments included, ‘Nothing bad, staff are lovely, seen quickly and problems solved efficiently’ and ‘Been with this surgery for a very long time always a great service, never had any issues.’

This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed people were satisfied. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG praised the responsiveness of clinicians and explained that they involved family members in their care and treatment decisions.

We spoke with representatives of two care homes where patients reside. They praised the responsiveness of the practice and told us that support was on hand whenever this was needed.