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Dr Cotterell and Partners Good

Reports


Review carried out on 3 October 2019

During an annual regulatory review

We reviewed the information available to us about Dr Cotterell and Partners on 3 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 16 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Nene Valley Surgery on 16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients expressed high levels of satisfaction and said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care and reported that they could see a GP on the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are to:

  • Consider introducing a recording template for significant events which allows reflection and identification of themes and clearly shows actions taken.

  • Consider a more robust recording of actions from safety alerts.

  • Consider a more robust system for recording communications with out of hours providers.

  • Introduce a system for recording written consent for invasive procedures.

  • Ensure that the DBS check is completed for the member of the nursing team employed prior to 2002 and confirm this has been done.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice