The Care Quality Commission
  • Doctor
  • GP practice

Cross Road Surgery

Overall: Good read more about inspection ratings

Cross Road, Weymouth, Dorset, DT4 9QX (01305) 768844

Provided and run by:
Cross Road Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Cross Road Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Cross Road Surgery, you can give feedback on this service.

16 November 2022

During a routine inspection

We carried out an announced focused inspection at Cross Road Surgery on 16 November 2022.

Overall, the practice is rated as Good

We have rated the domains as:

Safe - Good

Effective - Good

Caring - Not inspected, rating of Good carried forward from previous inspection

Responsive - Not inspected, rating of Good carried forward from previous inspection

Well-led - Good

Following our previous inspection on 10 March 2016, the practice was rated Good overall.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Cross Road Surgery on our website at www.cqc.org.uk

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • A staff questionnaire

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Quality improvements were in place that tackled demographic needs
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Implement formal clinical supervision for non medical prescribers and clinicians working within advanced roles.
  • The practice should ensure all staff complete safe guarding training to the appropriate level.
  • Continue to improve cervical screening uptake.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

10 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Cross Road Surgery on 10 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

The practice is part of the Weymouth Elderly Care Service (WECS) which supports patients who are resident in nursing homes plus any other housebound patients. The practice funds this service along with four other local GP practices. WECS consists of a dedicated GP and nurse practitioner who ensure that every patient has a weekly review plus a care plan in place. Feedback collated from the nursing homes involved shows an improvement in the quality of care since WECS started in April 2015. 88% of nursing homes find it significantly easier to get queries answered and patients reviewed compared to 37% prior to WECS. 88% of nursing homes feel their patient receive significantly better care, compared to 69% prior to WECS.

The areas where the provider should make improvement are:

  • Ensure that procedures for the storage of emergency medicines are consistent and well publicised to staff.
  • Review the process for involving the whole staff in meetings and decisions about the practice.
  • Review the procedure for proactively offering health checks to vulnerable groups, such as carers, people with learning disabilities and patients with mental health problems.

The practice should review its processes for proactively identifying patients who may also be carers and ensure they receive appropriate support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice