During an assessment under our new approach
Date of Assessment: 11 March to 12 March. South View Partnership is a GP practice and delivers services to approximately 14000 patients under a contract held with NHS England. The provider is registered with CQC to deliver the Regulated Activities: diagnostic and screening procedures, treatment of disease, disorder or injury, and maternity and midwifery services. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
During our assessment we found that leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff were caring and understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Staff were clear on their individual responsibilities and knew who was accountable for each aspect of the service. Governance processes were established and reviewed regularly, which supported the safe delivery of care.
We found that the service had exceptionally robust safeguarding systems in place. They demonstrated a strong commitment to improving safeguarding pathways, not only within the practice, but across the local borough. The service used innovative approaches to improve the health and care outcomes of the local population. Leaders demonstrated a strong commitment to improvement activities which involved listening to staff and helping to drive improvement across the organisation and across the borough.