We carried out a review of the data available to us about Haldon House Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Haldon House Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Haldon House Surgery on 11 July 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
We saw one area of outstanding practice:
The practice supported homeless patients by providing them with a pack containing a sleeping bag, underwear, toothbrush and toothpaste, wet wipes and a map of local services such as food banks to ensure their basic needs were supported.
We identified an area of practice where the provider should make improvements:
The provider should review its procedures following fridge failures in line with Public Health England’s protocol for storing vaccines to ensure prompt action is taken.
Chief Inspector of General Practice
Haldon House Surgery was inspected on Thursday 13 November 2014. This was a comprehensive inspection.
There were three GP partners at this practice, with a team of staff in place to provide a service to approximately 5,600 patients in the sea-side town of Exmouth.
Patients using the practice also have access to community staff including district nurses, community psychiatric nurses, health visitors, physiotherapists, speech therapists, counsellors, podiatrists and midwives.
We rated this practice as good.
Our key findings were as follows:
The practice was well led and responded to patient need and feedback. There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on. The practice had a well run and active patient participation group, who met regularly with the practice manager to provide feedback about services on behalf of patients registered at the practice.
Patients liked having a named GP, which they told us improved their continuity of care. The practice was clean, well-organised, had good facilities and was well equipped to treat patients. There were effective infection control procedures in place.
Feedback from patients about their care and treatment was consistently positive. We observed a non-discriminatory, person centred culture. Staff told us they felt motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. Views of external stakeholders were very positive and aligned with our findings.
Patient’s needs were assessed and care was planned and delivered in line with current legislation. This included assessment of mental capacity and safeguarding concerns to make decisions about care and treatment, and the promotion of good health.
Suitable recruitment, pre-employment checks, induction and appraisal processes were in place and had been carried out thoroughly. There was a culture of further education to benefit patient care and increase the scope of practice for staff.
Documentation received about the practice prior to and during the inspection demonstrated the practice performed comparatively with all other practices within the clinical commissioning group (CCG) area.
Patients felt safe in the hands of the staff and felt confident in clinical decisions made. There were effective safeguarding procedures in place.
Significant events, complaints and incidents were investigated and discussed. Learning from these events was implemented and communicated to show what learning, actions and improvements had taken place.
In relation to areas for improvement, the provider should:
Chief Inspector of General Practice