This practice is rated as Good overall. (Previous rating July 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Sea Mills Surgery on 11 October 2018 as part of our inspection programme.
At this inspection we found:
- There was a clear commitment form the team that patients were the priority of the practice this was evidenced by feedback from patients and from staff team members.
- The was a strong team ethos and culture of working together for a common aim.
- There were areas within the practice which had improved since our previous visit and they had adapted and embraced the opportunities for change.
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were always able to access care when they needed it.
- There was a focus on continuous learning and improvement at all levels of the organisation; we found learning was implemented at the practice to improve services for patients.
The areas where the provider should make improvement is:
- Review how they record the outcome for safety alerts.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.