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Granville House Medical Centre Good

Reports


Inspection carried out on 8 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Granville House Medical Centre on 8th December 2016.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to reduce risks to patient safety, for example, equipment checks were carried out, staff were trained to manage medical emergencies and procedures were in place to promote infection control.

  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.

  • Staff felt well supported. They had access to training and development opportunities and had received training appropriate to their roles.

  • Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. We saw staff treated patients with kindness and respect.

  • Services were planned and delivered to take into account the needs of different patient groups.

  • Access to the service was monitored to ensure it met the needs of patients.

  • Information about how to complain was available. There was a system in place to manage complaints.

  • There were systems in place to monitor and improve quality and identify risk.

The areas where the provider should make improvements are:

  • Put a system in place to record the action taken following the receipt of patient safety alerts.

  • Ensure a daily record is made of the temperature readings for vaccine fridges.

  • Staff recruitment records should contain evidence of information having been gathered about any physical or mental conditions which were relevant (after reasonable adjustments) to the role the person was being employed to undertake.
  • Maintain a central record of all clinical training undertaken by staff to assist with monitoring their training needs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice