The Care Quality Commission
  • Doctor
  • GP practice

Granville House Medical Centre

Overall: Good read more about inspection ratings

Granville Street, Adlington, Chorley, Lancashire, PR6 9PY (01257) 481917

Provided and run by:
Granville House Medical Centre

All Inspections

During an assessment under our new approach

Date of Assessment: 15 July 2026. Granville House Medical Centre is a GP practice and delivers services to approximately 7937 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.28% White, 0.8% Asian, 1.2% Mixed, 0.3% Black and 0.4% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9th decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE - People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED - The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

8 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Granville House Medical Centre on 8th December 2016.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to reduce risks to patient safety, for example, equipment checks were carried out, staff were trained to manage medical emergencies and procedures were in place to promote infection control.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff felt well supported. They had access to training and development opportunities and had received training appropriate to their roles.
  • Patients said they were treated with compassion, dignity and respect and they were involved in decisions about their care and treatment. We saw staff treated patients with kindness and respect.
  • Services were planned and delivered to take into account the needs of different patient groups.

  • Access to the service was monitored to ensure it met the needs of patients.

  • Information about how to complain was available. There was a system in place to manage complaints.
  • There were systems in place to monitor and improve quality and identify risk.

The areas where the provider should make improvements are:

  • Put a system in place to record the action taken following the receipt of patient safety alerts.

  • Ensure a daily record is made of the temperature readings for vaccine fridges.

  • Staff recruitment records should contain evidence of information having been gathered about any physical or mental conditions which were relevant (after reasonable adjustments) to the role the person was being employed to undertake.
  • Maintain a central record of all clinical training undertaken by staff to assist with monitoring their training needs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice