Archived: Saxena Bowden Saxena Also known as +

Updated 6 February 2018

Saxena Bowden Saxena provides primary care services to its registered list of 5408 patients. The practice delivers commissioned services under the Personal Medical Services (PMS) contract and is a member of NHS Bury Borough Clinical Commissioning Group. The PMS contract is the contract between general practices and NHS England for delivering primary care services to local communities.

The practice offers services including asthma clinics (pharmacist led), child health care, full chronic disease management, ECG, spirometry, clinical research, minor surgery and contraception. The practice provides services in line with the national screening programmes for bowel, cervical cytology, diabetic retinopathy, NHS health checks and the

nation diabetes prevention programme

Regulated activities are delivered to the patient population from the following address:

Moorgate Primary Care Centre

22 Derby Way

Bury

Greater Manchester

The practice has a website that contains comprehensive information about what they do to support their patient population and the in-house and online services offered.

www.mindenfamilypractices.co.uk

The age profile of the practice population is broadly in line with the CCG averages. Information taken from Public Health England placed the area in which the practice is located in the fourth more deprived decile (from a possible range of between 1 and 10). In general, people living in more deprived areas tend to have greater need for health services.

Updated 6 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 5 May 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out this announced comprehensive inspection at Saxena Bowden Saxena on 8 January 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• Staff were well supported and supervised.

• Patient feedback about the service was overwhelmingly positive.

• A member of the non-clinical staff acted as a cancer and carers champion.

The areas where the provider should make improvements are:

• Emergency medicines should be available in case of meningitis.

• The practice should establish a structure for scheduling meetings with the local children’s safeguarding team.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018

Updated 6 February 2018