The Care Quality Commission
  • Doctor
  • GP practice

West Point Medical Centre

Overall: Good read more about inspection ratings

167 Slade Lane, Manchester, Greater Manchester, M19 2AF (0161) 248 5100

Provided and run by:
West Point Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about West Point Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about West Point Medical Centre, you can give feedback on this service.

7 Sep 2020

During an inspection looking at part of the service

We carried out an announced focussed inspection at West Point Medical Centre on 7 September 2020 as a result of receiving concerns about breaches of safety issues at the practice.

The inspection looked at the following key question: Safe care and treatment.

This report was created as part of a pilot which looked at new and innovative ways of fulfilling CQC’s regulatory obligations and responding to risk in light of the Covid-19 pandemic. This was conducted with the consent of the provider. Unless the report says otherwise, we obtained the information in it without visiting the provider.

At this inspection we found:

  • Medicines were not being managed in safe manner.
  • Some administration staff had not received a disclosure and barring service (DBS) check or been risk assessed as to the need for this.
  • The practice recruitment policy was confusing and not fit for purpose.
  • Staff training was well managed and delivered appropriately.
  • The management of work in relation to completing tasks was not well managed.
  • Patient consent for minor surgery procedures was not well documented, notes of these procedures lacked detail.
  • Some patients had been misdiagnosed.
  • The provider had engaged fully with the inspection process and had quickly responded to all the issues identified by the inspection team.

There were areas where the provider should make improvements:

  • Continue to improve and review systems for auditing clinical activity to assure that patients are treated safely and in line with current guidance.

Details of our findings and the evidence supporting them are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection on 21 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

The practice should make improvements in the following areas:

  • Ensure the Control of Substances Hazardous to Health (COSHH) regulations are fully embedded.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice