We spoke individually with the registered manager, senior managers and staff at Coastal Medical Group. We also discussed care with three patients and two relatives. We reviewed staff records, policies and procedures and various audit records.
The service ensured that whilst people were receiving treatment, they were cared for in a supportive and respectful manner. One person told us, "I'm very happy with my practice". Additionally, people expressed feeling in control of their treatment and felt decisions were made jointly.
The service had effective safeguarding practices in place. Staff had a good understanding of related principals. Training and supervision were provided and staff we spoke with told us they felt highly supported.
Coastal Medical Group had a variety of appropriate processes in place to monitor the quality of service provision. The practice had effective systems to manage complaints appropriately.