You are here

Inspection Summary


Overall summary & rating

Good

Updated 9 November 2019

Voyage (DCA) Wakefield is a domiciliary care agency supporting 10 people with a learning disability or other complex behavioural needs with personal care at the time of the inspection. People lived in supported living environments and in the community.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Staff were able to recognise possible safeguarding concerns and knew what action to take. Risks were managed pro-actively and focused on a positive, personalised approach. People received support from a consistent staff team who were knowledgeable and experienced. Any incidents or feedback was shared with staff so lessons could be learnt and practice improved. Medication was administered safely, and staff followed appropriate infection control prevention.

The registered manager understood best practice, and this was shared with staff at regular supervision and training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Relatives were happy with the support offered and felt very comfortable with all staff who were flexible, understanding and sensitive to people’s needs. Staff clearly knew people well. Privacy and dignity was promoted and respected. Support was person-centred and people had access to a range of activities.

Care documentation was holistic, and assessments reflected a person’s overall needs in conjunction with specific guidance of staff to follow where necessary. Any issues were addressed promptly and effectively, and the service had received a number of compliments.

All staff understood the vision of the service and values were integral to their approach. The promotion of independence was fundamental to each interaction. Quality assurance systems provided robust scrutiny and challenge. The service had developed sound partnerships with other agencies and worked in collaboration where needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 October 2018 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 November 2019

The service was well-led.

Details are in our well-led findings below.