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Flixton Road Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 22 July 2019

This practice was first inspected in January 2015 when they were rated Good. On 22 October 2018 we inspected again as part of our inspection programme and found them to require improvement. The areas for improvement were in the safe and well led domains.

We carried out an announced full comprehensive inspection at Flixton Road Medical Centre on 8 May 2019 as part of our inspection programme to check whether the practice had implemented and maintained improvement.

The population groups in effective and responsive are all rated good.

The practice is rated Good overall.

At this inspection we found:

  • There were systems in place to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. We saw examples where improvements had been made and care and treatment was delivered according to evidence-based guidelines.
  • Systems to manage read coding, prescribing, medical alerts and care planning were improved and consistency and safety was being maintained.
  • The systems to manage medicines safely were improved and were now being consistently applied.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • The governance structure had improved and encouraged whole team working. Clinical discussions regularly took place and were attended by nurses and communication overall was being consistently disseminated to all staff.
  • The weekly newsletter was an asset to communication about changes and news at the practice.
  • There was a focus on continuous learning and improvement at all levels of the organisation and the practice supported trainee GPs and mentored nurses.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good