Yormed Ambulance Station

Updated 12 February 2024

YorMed Ambulance Station is operated by YorMed Limited. The service has been registered with CQC since 2011 but had been under the current ownership since January 2018. It is an independent ambulance service in Malton, North Yorkshire.

The service provided patient transport services for an NHS ambulance trust. The service has had a registered manager in post since August 2018. The service was inspected in July 2019 which resulted in the service being served with two warning notices. We undertook an unannounced, fully comprehensive inspection in November 2023 due to concerns received regarding patient safety.

The service has one contract with a NHS ambulance trust but due to the location, ambulances and staff were stationed over 50 miles from the service’s registered location.

Updated 12 February 2024

• The service failed to ensure that the designated safeguarding lead had received the correct level of training.
• The service failed to ensure that there were systems in place to monitor infection control and prevention.
• The service failed to ensure that all areas of the operational environment were safe and free from hazards.
• The service failed to ensure that there were systems in place for the proper and safe recruitment of staff.
• The service failed to demonstrate that there were systems in place to evidence how they monitored the effectiveness of the service.
• The service failed to demonstrate that there were systems in place to ensure that they had sufficient oversight of risk and performance.
• The service failed to demonstrate that there were effective governance systems in place.

However:

• The service had enough staff to care for patients and keep them safe. Staff understood how to protect patients from abuse. Staff assessed risks to patients and acted on them.
• Staff provided good care and treatment. Staff worked well together for the benefit of patients and had access to good information.

Updated 12 February 2024

Our rating of this service went down. We rated it as inadequate.

Please see above summary for summary of this service.

Following our inspection, we put our concerns regarding governance formally in writing to the service and asked that urgent actions be put in place to provide assurances and mitigate the risks to service users.

Updated 3 February 2020

The main service was patient transport services. Where arrangements were the same across both urgent and emergency services and patient transport services, we have reported findings in the patient transport services section.

We have rated this service as requires improvement overall.  The provider did not ensure that all governance and risk management processes and procedures were in place to meet the needs of patients and make improvements to the service.Start here...