The Care Quality Commission
  • Doctor
  • GP practice

Ranworth Surgery

Overall: Good read more about inspection ratings

103 Pier Avenue, Clacton On Sea, Essex, CO15 1NJ (01255) 422587

Provided and run by:
Ranworth Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Ranworth Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Ranworth Surgery, you can give feedback on this service.

1 April 2020

During an annual regulatory review

We reviewed the information available to us about Ranworth Surgery on 1 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

During a routine inspection

We carried out an announced comprehensive inspection at Ranworth Surgery on 18 December 2018 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice provided care in a way that kept patients safe and protected them from preventable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice listened to their patients and organised and delivered services to meet patients’ needs.
  • Patients could access care and treatment in a timely way.
  • The practice continually audited and developed the services they provided to ensure patient outcomes and satisfaction was improved.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • Leaders had the capacity and skills to deliver high-quality, sustainable care.
  • Staff told us they felt supported, valued and that management listened to their opinions.
  • There was a focus on continuous learning and improvement at all levels of the organisation.

Whilst we found no breaches of regulations, the provider should:

  • Continue to monitor and improve uptake of national child immunisation programmes.
  • Maintain and continue to document health and safety assessments to evidence they were carried out along with any actions that were undertaken.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP Chief Inspector of General Practice

14/07/2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ranworth Surgery on 14 July 2015.

Overall the practice is rated as good.

Specifically, we found the practice to be good for providing, safe, effective, caring, responsive and well-led services. It was also good for providing services for the people with long term conditions, families, children and young people, working age people (including those recently retired and students), and people experiencing poor mental health (including people with dementia) and outstanding for providing services for older people, and for people whose circumstances may make them vulnerable.

Our key findings across all the areas we inspected were as follows:

  • Staff understood how to report significant events and to raise concerns. Actions were taken following investigations into significant events, and these were reviewed to evaluate their impact.
  • Risks to patients were assessed and well administered, with evidence of action planning and learning when needed addressed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients told us they were treated with compassion, dignity and respect and said they were involved in their care and decisions about their treatment.
  • The practice performed above average in a range of areas surveyed in the national GP patient survey published in July 2015.
  • Information about services and how to complain was available and easy to understand.
  • The majority of patients said they found it easy to make an appointment with a GP and that there was continuity of care. We were told urgent appointments were available the same day.
  • The practice had appropriate facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff told us they felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • The practice provided a specific, enhanced, primary care service to homeless people in the local area not provided by other local practices.
  • The practice had established a ‘Care Home’ service where their GPs held a surgery once a month in selected care homes; the appointments for patients were pre-booked enabling their families to attend with them. This was provided to benefit their patients with a more holistic care model and reduced stress for the patient, their family and for care home staff.

However there was an area of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure patients are provided information in the waiting room or at the reception desk to guide them if they want to make a complaint.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

04 June 2014

During a routine inspection

Ranworth Surgery is located in Clacton on Sea. The practice serves around 7,500 people living in the town and surrounding areas.

We found everybody benefitted from the open access surgery in the mornings, evening clinics and the ability to book appointments in advance when planning their healthcare.

The practice was responsive and effective in meeting the needs of older people. An advanced nurse practitioner visited care homes regularly to provide ongoing treatment and support.

The practice was responsive to the needs of people with long term conditions and held clinics at the practice. These included respiratory, chronic obstructive pulmonary disease (COPD), diabetes, asthma and epilepsy clinics to monitor and review long term conditions.

There were effective protocols and multi-disciplinary working arrangements in place with the local safeguarding teams to respond to the needs of the mothers, babies, children and young people.

Working age patients were kept safe as screening services were accessible to enable the early detection and treatment of health concerns.

There were processes to ensure that the practice was responsive to the needs of people in vulnerable circumstances who may have poor access to primary care. Consultations were available by telephone or by attending people’s homes. The practice provided care and treatment to people who received support from a local homeless charity.

The practice was effective and responsive to the needs of people experiencing poor mental health. There were systems in place for the identification of patients with poor mental health. Annual health checks were conducted and appropriate referrals were made to specialist services, including the Child and Adolescent Mental Health team (CAHMS) and psychiatrists.

4 June 2014

During an inspection of this service