We carried out a review of the data available to us about The Fairlands Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Fairlands Practice, you can give feedback on this service.
This practice is rated as Good overall and in the safe domain. (Previously inspected December 2017 where it was rated as good overall and requires improvement in safe)
From the inspection in December 2017 the practice was told they must:
The full comprehensive report can be found by selecting the ‘all reports’ link for The Fairlands Practice on our website at www.cqc.org.uk.
This inspection was an announced follow up inspection carried out on 13 March 2019, to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on December 2017. This report covers our findings in relation to those improvements made since our last inspection.
Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.
The practice is rated as good overall and good for all the population groups.
The key question is now rated as:
Are services safe? – Good
At this inspection we found: -
The areas where the provider should make improvements are:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
This practice is rated as Good overall. (Previous inspection October 2014– Good)
The key questions are rated as:
Are services safe? – Requires improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those retired and students –Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) -Good
We carried out an announced inspection at The Fairlands Practice on 5 December 2017. The inspection was carried out as part of our inspection programme.
At this inspection we found:
Staff were motivated and inspired to offer kind and compassionate care and respected the totality of their needs.
The patient participation group was also active. The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group (PPG). For example, the practice provided appointments on a Saturday morning.
Access to interpreters was available, including British Sign Language, for patients who required this help.
The practice ensured that appropriate patients, those deemed to be at risk or especially frail, received a proactive anticipatory care plan in partnership with the patient and any carer.
The practice was proactive in undertaking clinical audit to improve patient care.
The practice had an effective infection control process in place and acted on issues found during audits.
The practice ensured all recruitment checks were undertaken prior to staff starting employment.
A GP undertook a weekly ward round at a local nursing home to promote continuity of care.
The practice was trialling an electronic consultation system which enabled patients to contact a doctor and obtain a response within two working days.
A member of staff acted as a carers’ champion to help ensure that the various services supporting carers were coordinated and effective.
The areas where the provider must make improvements as they are in breach of regulations are:
Safe care and treatment must be provided in a safe way to patients, including the proper and safe management of medicines and acting on all medicine alerts.
Review their significant event reporting and investigation process following incidents that affect the health, safety and welfare of people using the service.
Review their process in managing the use of prescription forms throughout the practice so as to mitigate risk.
The areas where the provider should make improvements are:
To ensure all staff receive appropriate training commensurate to their role.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Fairlands Practice on 31 October 2014. Overall the practice is rated as good.
Specifically, we found the practice good for providing safe, effective, caring, responsive services and being well led. It was also good for providing services for the all the population groups.
We visited the practice location at Fairlands Medical Centre, Fairlands Avenue, Worplesdon, Guildford, GU3 3NA. The Fairlands Practice also operates a branch surgery at Glaziers Lane Surgery, Glaziers Lane, Normandy, Guildford, Surrey, GU3 2DD. We did not visit the branch surgery as part of our inspection.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Chief Inspector of General Practice