West Meon Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including smoking cessation, tackling obesity, and identifying individuals at increased risk of dehydration. For example, the service provided people with a leaflet titled ‘Hydrate to feel great’, which was also given to people presenting with urinary tract infections as part of their care and advice. Staff we spoke with were aware of these initiatives and how they applied to the population they supported.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for childhood immunisation uptake, achieving 100% compared to the national average of 80%. The service also exceeded the England average for several cancer screening programmes, with uptake of 85% among people aged 25–49 years and 84% for those aged 50–64 years against the expected percentage of 80%.

The service completed a range of medication review audits. For example, a recent lithium audit showed that all people prescribed lithium had received all the relevant monitoring. There was an action to make sure that a person’s body mass index needed to be recorded. This was discussed and shared in clinical meetings. Leaders demonstrated how audit findings were used to inform clinical discussions and improve outcomes.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.