Background to this inspection
Updated
29 November 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was carried out by one inspector.
Service and service type:
Radfield Home Care is a ‘domiciliary care service’ where people receive care and support in their own homes. Therefore CQC only regulates the care provided to people and not the premises they live in.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced on 19 August 2019 to ensure there would be someone available at the location office.
What we did:
Prior to the inspection we reviewed information we already held about the service through our ongoing monitoring of care services. This included notifications sent to us by the service. Notifications are changes, events or incidents that the provider is legally obliged to send to us without delay.
We also viewed the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well and improvements they plan to make. This information helps support our inspections.
We contacted Wakefield local authority for feedback from stakeholders who had involvement with the service. During the inspection we spoke with the provider, the registered manager, and six care staff. Following the inspection, we spoke by telephone with four people who used the service and three relatives. We reviewed four care plans, two staff personnel files, medicine administration records (MAR) and other records about the management of the service to help inform our inspection judgements.
Updated
29 November 2019
About the service:
Radfield Home Care is a domiciliary care service based in Ossett, near Wakefield. It provides personal care and support to people in their own homes.
People’s experience of using this service:
People said they felt safe using the service and staff showed a good understanding about how to protect people from the risk of harm.
People were safely supported with their medicines and staff were confident in how to support each person according to their needs and abilities.
Recruitment processes were robust and appropriate checks carried out to help ensure staff were suitable to support people using the service. The provider assessed staff’s approach and attitude to caring as part of the recruitment process in order to ensure staff had the right values for their role.
There were enough staff to care for people safely and consistently. People said they enjoyed having care delivered by consistent staff who they knew and trusted.
Accidents and incidents were recorded and monitored to identify where improvements could be made. Any areas for learning from these were shared with staff.
People received the support they needed to eat and drink. People’s particular dietary needs were recorded on the electronic system which staff had continuous access to.
Appropriate systems were in place regarding the mental capacity act (MCA) and people’s rights. Staff understood the legislation and were interested to develop their knowledge further.
People using the service and their relatives spoke highly about Radfield Home Care.
People said staff treated them with dignity and respect and promoted their independence and confidence.
Staff demonstrated the core values of the service and had a compassionate and caring approach towards their work.
Complaints and compliments were managed in an open, transparent and proactive way.
Audits and quality assurance systems were robustly in place and well organised. There was clear, enthusiastic and effective leadership of the service which supported the quality of people’s care delivery within a person-centred culture.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This was the first inspection of the service since it was registered on 7 September 2018.
Why we inspected:
This was a routine comprehensive inspection and in line with our timescales to inspecting services.
Follow up:
We will continue to monitor information and intelligence we receive about the service to ensure good quality care is provided to people. We will return to re-inspect in line with our inspection timescales for Good rated services, however if any further information of concern is received, we may inspect sooner.