Updated 4 June 2026
We carried out this announced on-site inspection on 10 August 2026.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Heralds Way Dental Clinic is 1 of 2 locations in Heralds Way and is part of Dr Fayaaz Zohar Kassam’s dental provider group of services in Essex. The practice is in South Woodham Ferrers, Essex and provides NHS and private dental care and treatment for adults and children.
The practice was located on the first floor above a high street shopping centre. There was an electronic stair lift and stairs had handrails and grip handles to support patients with reduced mobility. Patients who required step free access were directed to the sister practice situated behind the main practice building. Car parking spaces were available, including dedicated parking for disabled people, in car parks near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 23 staff working across both sites in South Woodham Ferrers, of which there were 6 dentists (including 1 dentist with a special interest in Endodontics), 7 dental nurses, 1 trainee dental nurse, 3 dental hygienists, 3 receptionists, 1 treatment coordinator and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection.