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Chelsea Court Place Outstanding

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 17 April 2020

About the service

Chelsea Court Place provides accommodation with personal and nursing care for up to 15 people, including those with dementia. At the time of our inspection, 15 people were living there. The home is located on the first floor of a large building, which had been redesigned and refitted to be a care home for people with dementia.

People’s experience of using this service

We received universally outstanding feedback about the home from people who lived there, relatives and professionals. Comments we received included, “I wish all elderly people could enjoy this level of care” and “It sets a real benchmark in terms of what other homes should be aspiring to.” Staff boasted, “We are the best in the country.”

People who lived at the home were known as ‘members’ and they received exceptional care and support from a very large and dedicated team of nurses, care assistants, hospitality and support staff. A professional told us, “They consistently went above and beyond for people.”

Staff cared deeply for the people they supported and spoke of them with genuine warmth and kindness. They knew the people they cared for incredibly well. A relative told us, “The carers are exceptional. Always there with a smile. Always so attentive.”

The home was particularly skilled at caring for people living with dementia and shared its expertise in this field with other services and professionals. People who had been distressed and displayed behaviour which had challenged staff in their previous homes were thriving. Every person we met was clearly happy and enjoying their lives, and were greatly exceeding previous expectations thanks to the excellent care they were receiving.

People living at the home were in the best possible health. The home took a holistic approach to health and wellbeing and was very responsive to people’s changing health needs. There were regular multi-disciplinary meetings with doctors, the physiotherapist and other health professionals to ensure people’s health and wellbeing. Doctors and other professionals had been involved in the setting up of the home’s procedures and told us of excellent communication.

The home had an exceptional programme of activities and events. There were two dedicated activities staff, enabling people to have one to one activities and excursions throughout the week. Many activities were designed to improve the wellbeing of people with dementia, such as dance and music therapy. The high staffing levels enabled people to leave the home and access the community more or less as they wished.

The home welcomed families and promoted relationships and community inclusion. Visitors enjoyed spending time there. A relative told us, “After my visits I feel utterly refreshed myself as though I have been at a holiday resort.”

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had clear and well written risk assessments and care plans. Medicines were stored and managed correctly. The premises was well-maintained and there were good systems of safety checks and audits in place.

The home was exceptionally well led by the management team, who were in turn well-supported and resourced by the provider.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 09 February 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any co

Inspection areas

Safe

Good

Updated 17 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 17 April 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 17 April 2020

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 17 April 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 17 April 2020

The service was exceptionally well-led.

Details are in our well-led findings below.