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Inspection Summary


Overall summary & rating

Good

Updated 31 December 2019

About the service

Temple Manor is a residential care service providing personal and nursing care to a maximum of 18 people aged 65 and over, some of whom are living with dementia. There were 16 people using the service at the time of the inspection.

Accommodation and communal areas are all on one floor, with single occupancy bedrooms. The service is situated in the rural community of Temple Hirst.

People’s experience of using this service and what we found

Staff knew about people’s individual care needs and people said they received good support.

People’s medicines were administered safely, and people said these were given on time and when needed.

People told us they felt safe and well supported. The provider followed robust recruitment checks, and sufficient staff were employed to ensure people’s needs were met.

Staff followed good infection protection and control standards and people said the service was clean and smelt fresh.

Staff had received training and development around management of dementia and demonstrated a good understanding of dementia care. They worked with people’s individual strengths to ensure their independence, wishes and choices were promoted.

Communication was effective. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People ate nutritious, well cooked food, and said they enjoyed their meals. Their health needs were identified, and staff worked with other professionals, to ensure these needs were met.

People participated in a wide range of activities and enjoyed the company of others in the service.

People were able to see their families as they wanted. There were no restrictions on when people could visit the service. People were involved in all aspects of their care and were always asked for their consent before staff undertook support tasks.

The service was well-led; systems were in place to assess and improve the quality of the service and complaints were responded to thoroughly. There was an open culture and learning was encouraged to drive improvement.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 February 2017). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 31 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 December 2019

The service was well-led.

Details are in our well-led findings below.