Background to this inspection
Updated
5 March 2020
Background to this inspection
Background
Doc One-Stop is an Independent Health Service based on the outskirts of York, North Yorkshire. They offer online consultations, walk-in consultations, management of long-term conditions, health screening, near patient testing, endoscopy and auriscope procedures and dispense medicines on the premises. The service provides registered medical practitioners to patients, the medical practitioners provide consultation and/or treatment, this may include providing consultations and or treatments remotely, for example via the telephone or internet.
Core opening hours are 12-8pm for booked appointments and telephone and web access from 9am – 12pm. The service is available to over 18’s only and access is through the website or by walk-in.
Doc One-Stop also provide pharmacy and NHS Prescription services, which are not regulated by CQC and do not fall into the scope of this inspection. These services are regulated by the General Pharmaceutical Council (GPhC).
Overall inspection
Insufficient evidence to rate
Updated
5 March 2020
At the inspection in July 2019 we found the service to be in breach of Regulation 12 Safe care and treatment, Regulation 17 Good governance and Regulation 18 Staffing of the Health and Social Care Act 2008. The service was urgently suspended by CQC and placed into special measures.
We asked the provider to produce an action plan but received no further contact or correspondence from them. We tried to contact the provider prior to the inspection with no success.
On 27 January 2020 we visited the service at Unit 2, Kettlestring Lane, York Y030 4XF in order to undertake an inspection to follow up on the breaches of regulation identified at the previous inspection.
We found that the registered premises were empty. We made enquiries with adjoining premises and they informed us that the provider had moved out a few months earlier. It was concluded that the provider was no longer carrying out regulated activities from this location.
Following the inspection, we took legal advice. All attempts to contact the registered provider both prior to and following inspection had been unsuccessful. They are now regarded as a gone away provider and have been removed from the CQC register. This means that the provider would be breaking the law if they now recommenced providing services to patients that required registration with CQC from Unit 2 DSP House,2 Kettlestring Lane York YO30 4XF
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care