• Doctor
  • GP practice

Dr NR Pulman's Practice

Overall: Good read more about inspection ratings

Long Lane Surgery, Beacon House, Long Lane, Coalville, Leicestershire, LE67 4DR (01530) 445945

Provided and run by:
Dr NR Pulman's Practice

All Inspections

20 Oct 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Dr NR Pulman’s Practice on 20 October 2021. During this inspection we only reviewed safe but did not rate it as we looked at a small aspect of the domain. Overall, the practice remains rated as good.

Safe - inspected but not rated

Effective – not inspected

Caring – not inspected

Responsive – not inspected

Well-led – not inspected

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr NR Pulman’s practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focused on site inspection to follow up on concerns received by the CQC in relation to clinical supervision and oversight including around infection prevention and control.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • Patient Specific Directions were recorded appropriately for when healthcare assistants delivered injectable treatments.
  • There were systems in place for infection prevention and control however some areas were picked up during our inspection such as sharps bins not being discarded in a timely manner, untidy rooms and privacy curtains not being labelled with expiry dates. These were immediately rectified and the practice had added these to the monthly infection prevention and control checks.
  • There was one vial of opened injectable stored in the fridge which did not have an opened date on, meaning it is not clear if the medicine was safe to use.

Whilst we found no breaches of regulations, the provider should:

  • Improve systems for monitoring infection prevention and control risks.
  • Undertake a review of the cold chain to ensure medicines are monitored in line with your policy including monitoring of fridge temperatures.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

10 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Pulman’s Practice on 10 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they appreciated being able to speak with a clinician and if needed be seen on an urgent basis.
  • During the previous 6 months the practice had merged with two other GP practices from the area and was in the process of building an extension which would ensure improved facilities were available to treat patients and meet their needs in the future.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice