Mere Surgery

Updated 29 June 2026

Date of Assessment: 22 July to 28 July 2026. Mere Surgery is a GP practice, with an attached dispensary, and delivers services to approximately 5,090 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 98.2% White, 0.8% Mixed, 0.6% Asian, 0.2% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. However, although other fire safety arrangements were appropriately maintained, fire risk assessments, fire drills and electrical safety inspections had not always been completed in line with recommended timescales.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 29 June 2026

As part of our assessment, we reviewed feedback from people to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were positive about the quality of their care and treatment they received. They described how staff treated them with kindness and compassion and respected their privacy and dignity.

Feedback was consistent with the results of recent surveys, including the 2026 National GP Patient Survey, which showed high levels of satisfaction among respondents. The service had an active patient participation group (PPG) that represented the views of people using the service. PPG representatives described how leaders listened to feedback and made improvements in response. For example, the waiting room had been redecorated, historical displays had been introduced, volunteers had been organised to maintain the garden areas, and an information screen had been installed to provide details about services and clinics.