4 May 2018
Scarsdale Medical Centre, 2 Scarsdale Place, London W8 5SX, http://www.scarsdalemedicalcentre.nhs.uk, provides primary medical services through a Personal Medical Services (PMS) contract to people living in the London Borough of Kensington and Chelsea. The services are provided from a single location to around 7700 patients. The practice is staffed by eight GPs, four male and four female who work a combination of full and part time hours. The practice is a training practice and employs four trainee GP registrars, one nurse, two health care assistants, a practice manager and six administrative staff. The practice holds a Personal Medical Services (PMS) contract and was commissioned by NHSE London.
The ‘out of hours’ service was provided by 111 and details were communicated in a recorded message accessed by calling the practice when closed and was also available on the website.
The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury and maternity and midwifery services.
4 May 2018
This practice is rated as Good overall. (Previous inspection 23/09/2015 – Good)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive at Scarsdale Medical Centre on 6 March 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
The areas where the provider should make improvements are:
- Continue to review processes to improve uptake of cervical smears.
- Continue to review processes to improve the uptake rates for childhood vaccinations.
- Continue to implement processes to reduce QOF exception reporting rate.
- Implement processes to increase their numbers of identified carers in order for them to receive appropriate care and support.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice