Cranleigh Gardens Medical Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focused on identifying risks to people’s health, including ensuring housebound people with diabetes received increased monitoring and did not miss their annual review. Staff supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity. For example, people who smoked were sent text message reminders about available support and could self-refer to a local smoking cessation service.

The main site had a ‘pod’ where people could independently record their blood pressure, pulse and weight. People could enter their details directly into the system and their electronic record would be updated with the most recent readings. This enabled people to undertake these checks without an appointment and support self-monitoring of their health.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations.

The most recent verified cervical screening data available at the time of this assessment was from June 2024. This showed the service had not achieved the expected minimum uptake rate of 80%, with screening rates of 71% for people aged 25 to 49 years and 73% among those aged 50 to 64 years. However, unverified data collected by the service in 2025 suggested the 80% minimum uptake target had been achieved for both age groups.

The service performed slightly below the national average for several cancer screening programmes, including breast and bowel screening. For example, breast screening coverage for people aged 53 to 70 years old was 67% in 2024/25, compared to the national coverage of 70%. The service’s website provided health advice and information on topics including breast screening to raise awareness and increase screening.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.