Cranleigh Gardens Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy. During the onsite visit, we observed staff speaking to people politely and with kindness. Music was played in the waiting rooms at the main site to help ensure conversations could not be overheard. A private room was available for people who wished to discuss matters confidentially.

The service performed better than the national average in the 2026 National GP Patient Survey. Survey results showed people felt listened to and felt they were treated with kindness. For example, 90% of respondents said the healthcare professional at their last appointment was good at treating them with care and concern, compared to the national average of 87%.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.