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Inspection Summary


Overall summary & rating

Good

Updated 12 January 2018

Princes Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Princes Lodge is a residential care home for five people with mental health needs. The home is located in the London Borough of Brent close to public transport and other amenities. The home is used as a step down facility with the aim of people moving to their own flat.

At the last inspection in December 2015, the service was rated Good.

At this inspection we found the service remained Good.

The provider had robust systems, processes and practices to protect and safeguard people who used the service from abuse. Risks to people who used the service were assessed and monitored and management plans ensured and supported people to staff safe and life an independent life. Robust recruitment practices ensured that only staff suitable to support people to stay safe and meet their needs were employed. People were supported to administer their medicines with a view to self-administer safely in the future. The home was clean and free of offensive smells and staff followed safe infection control procedures. Accidents and incidents were recorded, monitored and assessed to ensure lessons were learned and improvements can be made when things go wrong.

People’s needs were assessed to ensure the home was able to meet people’s needs. The assessment and admission included an extended trial period for people and the service to decide if Princes Lodge was the right place. Staff were offered the opportunity to attend various training courses and were encouraged to gain further qualifications in Health and Social Care. People were mainly responsible for preparing their own meals, with some staff support as and when required. The service had excellent relationships with local mental health teams, which ensured peoples mental health improved and people gained the skill to move to more independent living. People lived in a well maintained and decorated home. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

The registered manager and staff demonstrated genuine interest and concern in people’s well-being and daily life. They treated people with kindness and respect and offered support when people needed it. People who used the service were a central part of the service and were included in decisions made about their accommodation, care and treatment they received.

Care plans were person centred and were reviewed regularly with full input and participation of people who used the service. People who used the service knew how to raise concerns and felt supported by the registered manager in resolving any issues. The home did not provide end of life care.

The registered manager was part of the team and was hands on. Staff demonstrated a clear understanding of promoting people’s independence and empowering people to life a full live. People and staff spoke highly of the registered manager and told us that he was very supportive, caring and easy to talk to. The service had effective quality assurance systems in place, which ensured the quality of service was continuously improved.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 January 2018

The service remains Good.

Effective

Good

Updated 12 January 2018

The service remains Good.

Caring

Good

Updated 12 January 2018

The service remains Good.

Responsive

Good

Updated 12 January 2018

The service remains Good.

Well-led

Good

Updated 12 January 2018

The service remains Good.