28/10/2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Monteagle Surgery on 28 October 2014. The practice is rated as good overall.
Monteagle Surgery is located in Yateley in Hampshire. The service had approximately 6000 patients at the time of the inspection. The practice moved to its present site in 1989 and is in an eco friendly building. The local population serviced by the practice has a higher than national average of young people and those of working age.
The practice is a training environment and the registered manager had been a GP trainer since 2007.
We found the practice was good for providing safe, effective, caring, responsive and well-led services. Also all the population groups are rated as good.
Our key findings were as follows:
- Data showed patient outcomes are at or above the average for the locality.
- Patients said they are treated with compassion, dignity and respect and they were involved in decisions about their care and treatment.
- The practice has good facilities and is well equipped to treat patients and meet their needs.
- The practice had a clear vision and strategy and staff were clear about the vision and their responsibilities in relation to this. The practice ethos is that of a learning environment and is patient centred.
- All staff have received training to enhance their skills and enable then to provide the best possible care.
- Extended opening hours until 8pm are in place to help those patients that could not attend due to work commitments.
- Same day appointments are available when required.
- There is evidence of good integrated working with other services.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice