The Care Quality Commission
  • Doctor
  • GP practice

Oakenhall Medical Practice

Overall: Good read more about inspection ratings

Bolsover Street,, Hucknall,, Nottingham, Nottinghamshire, NG15 7UA (0115) 963 3511

Provided and run by:
Oakenhall Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Oakenhall Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Oakenhall Medical Practice, you can give feedback on this service.

29 October 2019

During an annual regulatory review

We reviewed the information available to us about Oakenhall Medical Practice on 29 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Oakenhall Medical Practice on 16 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Learning outcomes were shared with staff.
  • Risks to patients were assessed and well managed. These included systems to manage health and safety matters such as checking that equipment was working and safe to use and infection control measures.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Clinical audit helped to drive quality improvement. Staff had been trained and had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Patient feedback was positive regarding the standard of care received.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Whilst patients said access to appointments could be difficult, they also said they found it easy to make an appointment with a named GP. There was continuity of care, with urgent appointments available the same day including telephone consultations.
  • The practice had good facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Take more proactive steps to improve QOF performance.

  • Continue to review arrangements to address all the issues raised in the national patient survey, particularly in relation to access and reception staff helpfulness and attitude. The provider should assess whether measures taken have proved successful.

  • Review the arrangements in reception to reduce the risk of conversations with patients being overheard.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice