The Care Quality Commission
  • Doctor
  • GP practice

Archived: Aldborough Surgery

Chapel Road, Aldborough, Norwich, Norfolk, NR11 7NP (01263) 768602

Provided and run by:
Aldborough Surgery

Important: The provider of this service changed. See new profile

All Inspections

25 February 2014

During a routine inspection

Staff told us that patients were respected and involved. Consulting rooms were placed away from the waiting areas so that consultations were confidential and could not be overheard. Steps were taken to discuss all treatment and care options with people in private so that they understood what options were open to them. Health professionals told us that they gave information leaflets to people so that they were well informed. One patient told us, 'I've been coming here for years and wouldn't want to go anywhere else.' Another person said, 'The staff are lovely, all of them are the same.'

Computerised records were kept to a consistent standard and clear information about consultations was recorded. There was an effective new patient system in place that ensured that people with on-going health issues were assessed quickly so that treatment was not interrupted. The practice offered consultation times that met patient needs. People who needed to see the GP but did not have an appointment could arrive at the surgery between 08.30am and 10.00 am and be able to be seen by the duty doctor. One patient said, 'Nothing is too much trouble.'

A range of audits were taking place to assess the quality of the service. These included medication and prescribing audits. Incident reports were fully investigated and remedial action taken as appropriate. People knew how to complain and were confident they would be listened to.